Client Feedback and Testimonials

It is what our clients say about us that matters

We understand how important it is to choose the right solicitor, and recognise that many new clients come to us through recommendations from family members, friends, colleagues, or professional advisers.

It is extremely important for potential clients to have reassurance in knowing that others have been satisfied with the legal advice and service they have received. As part of our ongoing commitment to providing an excellent service, we monitor our performance with clients through face-to-face review meetings, or ask clients to complete a client satisfaction survey at the end of their matter. Client feedback and suggestions are key to us improving our service.

According to the most recent statistics from our survey*:

  • 98% of clients are satisfied with the service they received
  • 96% of clients would recommend Spratt Endicott Solicitors


              Here is what our clients say about us:

      "Spratt Endicott provided conveyancing services for my house sale, and were prompt, efficient, professional and responsive throughout. This gave me complete confidence that all matters at our end of the sale were being handled straight away, and enabled us to chase the other party for timely transactions. I will definitely use SE again, and can recommend them to others."
      ​Mr D White, ​Adderbury (Residential Property Client)

      "An efficient, professional service with a personal touch."
      Mr and Mrs H, Rugby (Wills & Probate Client)

      "Extremely happy with the service I received from Spratt Endicott. With what was a difficult situation they made the whole thing easy to understand and explained everything that was happening and that was due to happen. They were very professional and kept me informed everything i needed to know. Highly recommend them."
      Mrs P, Middle Barton (Family Client)

      "Spratt Endicott provide the professional legal service needed to do business in a world of legal and regulatory complexity, with calm, friendly and timely efficiency."
      Mr F Scrase, Caernarfon (Commercial Property Client)

      "This was a complicated Disciplinary (Gross Misconduct / Grievance raised / 2 Appeals / Work related stress absence) but Carol and her team provided expert and timely advice that provided us with the outcome we required – excellent."
      Kevin McGuinness, Karcher UK Ltd (Employment Client)

      "Always a pleasure to work with Spratt- they always go the extra mile- we have had some good results with referring our debts. A good service with people who know what they are talking about"
      Commercial Client, London

      *Statistics based on all completed client satisfaction surveys received between May 2016 – February 2017.

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