Client Feedback and Testimonials

It is what our clients say about us that matters

We understand how important it is to choose the right solicitor, and recognise that many new clients come to us through recommendations from family members, friends, colleagues, or professional advisers.

It is extremely important for potential clients to have reassurance in knowing that others have been satisfied with the legal advice and service they have received. As part of our ongoing commitment to providing an excellent service, we monitor our performance with clients through face-to-face review meetings, or ask clients to complete a client satisfaction survey at the end of their matter. Client feedback and suggestions are key to us improving our service.

According to the most recent statistics from our survey*:

  • 98% of clients are satisfied with the service they received
  • 96% of clients would recommend Spratt Endicott Solicitors

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              Here is what our clients say about us:

      "We have been using Spratt Endicott Solicitors since the beginning of 2015. Their staff are professional, personable and patient! They have guided our credit control department through many learning curves and are ever accommodating no matter how many phone calls and emails are sent requiring information or advice. Steve McDonnell and his team have become close working colleague’s, our debtor days show the successful relationship."
      Wanda Turner, Head of HR & Credit Controller, 
      AA Cars (Commercial Recoveries)

      "Professional service, we were made welcome and treated with respect. Highly recommend this company for service."
      Mr & Mrs Farmery, Buckingham (Wills & Probate Client)


      "Spratt Endicott provided conveyancing services for my house sale, and were prompt, efficient, professional and responsive throughout. This gave me complete confidence that all matters at our end of the sale were being handled straight away, and enabled us to chase the other party for timely transactions. I will definitely use SE again, and can recommend them to others."

      ​Mr D White, ​Adderbury (Residential Property Client)


      "Spratt Endicott provide the professional legal service needed to do business in a world of legal and regulatory complexity, with calm, friendly and timely efficiency."

      Mr F Scrase, Caernarfon (Commercial Property Client) 

      "I would like to recommend Spratt Endicott, as when I found myself in a very difficult position of facing divorce proceedings, it was dealt with very professionally and with empathy, guiding me through and giving me the information needed to come to terms with all the legalities and tools needed to help me through this situation, of which I had no personal knowledge."
      Family Law Client, Oxfordshire


      "Spratt Endicott helped me to through a work grievance to establish that my contractual terms were adhered to. I could not ask for more."

      Michael Schwab-Beaugrand, ​Bicester (Employment Client)


      "Always a pleasure to work with Spratt- they always go the extra mile- we have had some good results with referring our debts. A good service with people who know what they are talking about"

      Commercial Client, London

      *Statistics based on all completed client satisfaction surveys received between May 2016 – ​July 2017.

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