I have been using Spratt Endicott for over four years and so far I have never received a complaint from one of our customers. Spratt Endicott’s approach to our debtors is always courteous, yet firm, so as not to alienate the debtor. Recently my company reviewed Spratt Endicott’s performance and they concluded their collection results and overall performance to be very good.
We find Spratt Endicott very effective and their rates extremely competitive. You do not have the concern of any hidden extras.
We find their specialist team to be highly experienced and extremely focused, who are achieving great results for us. Their on-line system is fast, efficient, easy to use and very user friendly which makes working with Spratt Endicott very simple, because the details shown enables us to make quick decisions.
The legal process can be complicated but my team enjoys working with Spratt Endicott because they explain things really well and educate you whilst they are talking to you. Regardless if they are looking after one account or 100 accounts you always get an excellent, friendly, polite and professional service.
On a few occasions when we have required more advice and information, Martin Hughes (Head of Recoveries) has always been available to talk to us and explain to us our options. His knowledge of the legal process and his in depth knowledge of Credit Management makes him the perfect person to discus issues with, as he can explain things in a way Finance people can understand.
Spratt Endicott have also gone the extra mile to come in and hold a training day for the Credit Controllers to explain the processes and best practices, which has helped in the understanding of the Legal Debt Recovery process. The team found them supportive and informative.
I have found their service and costs unbeatable and therefore Spratt Endicott will continue to be my first choice. I have no hesitation in recommending their services.