An example of training providing a real and immediate return on investment

Case Study - Invopak Management Team Training

The Client

Invopak is the leading UK supplier of Rigid Packaging Containers. We have over 80 employees, working across our four depots in Manchester, Warwick, Glasgow and Dublin. Invopak has worked closely with Spratt Endicott for a number of years; they have a clear understanding of our business and how we use our Purpose and Values to drive and develop a strong internal culture.

 

The Objectives

The different dynamics of our various depots and departments, combined with the logistics of having many employees on the road for much of the working week, can present unique challenges for our management team. We have worked hard in recent years to clarify and unify our Purpose and Values led culture and working practices, not only in our operational processes, but also the way that we manage and engage with our teams.

As a business, we feel that it is vitally important for our managers to have the knowledge and skills to lead their teams confidently and deal with issues in a timely and uniform way. In turn, our teams should know that they are being managed fairly and consistently with the rest of the business.

The Solution

With these objectives in mind, Carol Shaw devised and delivered two excellent days of training for our management team, covering:
  • Equality and Diversity - Looking at Equal Opportunities, treating people respectfully within the workplace, as well as types of discrimination and the potential impact that cases can have on a business.
  • Investigation and Disciplinary in Relation to Misconduct - Covering how to use timely, informal discussions and warnings as well as looking at how to prepare for, conduct, conclude, and record more formal disciplinary proceedings.
  • Managing Performance - Focusing on setting clear standards to guide our teams and using probationary periods and KPIs to manage performance. We looked at where problems can occur and how to deal with various examples of poor performance at an early stage, as well as how to discipline or monitor employees regarding performance.

The training that Carol delivered was full of practical examples and activities, providing clear strategies for our management team to utilise in the workplace. It focused the team and ensured we all had a common understanding of how these processes would work in practice. The sessions allowed us to talk through scenarios and consider how we could manage situations within our own business.

The Benefits and Return on Investment

Following the training four months ago, we have seen steady improvements and progress being made in how we manage our teams. This has most notably enabled our Human Resources department to spend less time dealing with low level issues and focus instead on developing key processes and strategies for the business. It has also led to a clear set of shared expectations for our teams, empowering supervisors and managers to have conversations around all aspects of an employee's performance and therefore building and nurturing a more productive, engaged workforce.

We also believe that this investment in training will ultimately be a cost-saving one for Invopak; as fewer issues now have the opportunity to escalate, we envisage that we will be required to spend less on external advice and support. Carol's training has helped to develop our leadership team from a small group of senior managers, overseeing the majority of decisions, to a much larger team of leaders, who are able to confidently promote and develop our positive business culture.

Paul Littlehales, Commercial Director at Invopak

Getting in touch

For more information on our Employment Training Courses and a free discussion, please contact Carol Shaw, Director and Head of Employment Law, on 01295 204140 or email Carol at cshaw@se-law.co.uk