Richard Gwynne

Richard Gwynne Website
Director, Commercial Recoveries
Office:
  • Banbury
Phone:
01295 204087
Specialisms:
  • Debt Recovery

Richard joined the Commercial Recoveries team at Spratt Endicott in 2015, to work closely with Martin Hughes to develop and grow the department. His wide range of experience and contacts makes him an invaluable part of the team.

Prior to joining Spratt Endicott, Richard spent over 25 years in the Commercial Debt Recovery department at Shoosmiths. In addition to hands-on collections, Richard supervised one of the largest collections teams in the country, and was responsible for all staff and client training concerning recoveries.

Expertise

  • Richard’s experience encompasses volume debt recovery, contentious litigation, insolvency, telephone collection techniques, and an extensive working knowledge of systems in support of client requirements.
  • His specialities include pre-legal collections, legal collections, enforcement, insolvency, training, and systems reporting.

Work Highlights

  • Richard's Debt Collection team were selected as shortlisted Finalists in the 2017 Credit Management Awards.
  • The Commercial Recoveries team has also acheived Tier 1 status for the Legal 500, 2017.
  • Richard frequently lectures on the subject of collection and the latest effects of legislation on the credit industry. His lecturing ability has seen him present to the Institute of Credit Management at local and regional levels.
  • Richard was recommended in the Legal 500 UK 2013 edition, and Shoosmiths’ debt recovery department has maintained a Tier 1 ranking within the Legal 500 UK South East region for the last 11 years.
  • Richard is recommended in The Legal 500 UK 2017, and his Debt Recovery team is ranked in the top tier in the South East region.

UK_recommended_lawyer_2017       Legal 500 2017 Top Tier Firm

Memberships and Interests

  • Richard is a member of the Institute of Credit Management.

 

Case Studies

  • Developing an integrated system for Debt Recovery management

    Under the management of Richard Gwynne and Martin Hughes, Spratt Endicott’s Debt Recovery team, has for several years acted for one of the UK’s biggest 4G network and digital communications company.

    The partnership with the communication giant has lead to a significant investment in the firm’s computer systems; with the development and implementation of an integrated system of debt monitoring and management.

    This online portal allows for the transition of data between Spratt Endicott and the client. The system has been designed to update every two hours and has enabled the client to securely share all the recent and relevant information about its customers with the Spratt Endicott Debt Recovery team, so that it might aid recoveries.

    The system also offers complete transparency where the client is able to view the current status of commercial recoveries in progress, as well as any billing and reporting processes.

    As a result of the success that was achieved, and the continued relationship with the client, Spratt Endicott has now entered into discussions that will not only see the expansion in the range of commercial debts that the firm can collect for the company, but also in the undertaking of volume collection of consumer debts.

  • Helping client in their rapid expansion

    A major Electrical client, based in the UK, has grown rapidly in recent years. Not only did this sudden expansion bring new challenges in regards to reporting and collection targets, but the company also required assistance drafting a new Credit Policy and the setting up of an internal Credit Department.

    Richard Gwynne, Director of Commercial Recoveries at Spratt Endicott, has over 25 years experience in Commercial debt recovery and frequently lectures about Credit Management. To assist the client, Richard drafted a new Credit Policy and used his Credit Management expertise to help them to establish a successful internal Credit Department.

    With the client’s new internal Credit Department and Credit Policy, together with in-house credit management training delivered by Spratt Endicott, in excess of 60% on small and old debts was recovered for the client. This fantastic achievement highlights the teams’ expertise and ability to adapt to the demands of a dynamic client.

  • Excellent recovery rates and bespoke reports are key to success

    Spratt Endicott recently started work with a leading supplier of specialist building material. The client is a multi-branch operation and has offices country wide. Within a relatively short amount of time, Richard’s Debt Recovery team had recovered nearly £500,000 of outstanding debt, against which, they also managed to recover 75% of the debt files that had been closed year-to-date.

    One of the key advantages Richard and his team were able to offer the client was the ability to give branch by branch reporting regarding value of debt passed, debt collected and more importantly, to tag reports with the reasons of why the debt was not paid, such as poor invoicing and delivery failures.

    This recovery rate was accomplished by introducing a far more aggressive pre-legal collection cycle. Letters and phone calls from a solicitor reminding the customers about their unpaid debt are usually seen as imperative and are almost always paid soon after, thus avoiding costs and court fees.

    From these bespoke reports, Spratt Endicott’s client could identify areas for improvement in their processes. This level of detailed reporting is an invaluable advantage that Spratt Endicott passes to all of their clients, allowing them to identify areas for improvement internally.

 

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