Debt Recovery Testimonials

Over the years we have utilised the legal services of Spratt Endicott for issues of legal concern. Such has been our satisfaction that we now engage them on an exclusive basis.

The professionalism, proficiency, competency and reliability of Spratt Endicott has been without semblance.

Like many other companies, the last couple of years have been difficult and challenging in regards to cash flow and the ability to collect cash promptly and effieciently has been of primary importance to us. However, without Spratt Endicott's assistance and the advice that we gleaned from you when making some commercial and difficult decisions, our endeavours in many of these matters would have been futile.

For this we can only but than you for your proactive professionalism and the team of people that you have who are all competent, knowledgable and expiatory in their effort and commitment to getting the job done well and completely.

Spratt Endicott have proven to be more than a firm that assist us with matters of a legal nature, but more importantly, can only be described as an 'extension' of the company demonstrating all the attributes that we require of any supplier which are; service, quality, price and technology which is not often found under one roof.

I have been using Spratt Endicott for over four years and so far I have never received a complaint from one of our customers.  Spratt Endicott’s approach to our debtors is always courteous, yet firm, so as not to alienate the debtor.  Recently my company reviewed Spratt Endicott’s performance and they concluded their collection results and overall performance to be very good.

We find Spratt Endicott very effective and their rates extremely competitive.  You do not have the concern of any hidden extras.

We find their specialist team to be highly experienced and extremely focused, who are achieving great results for us.  Their on-line system is fast, efficient, easy to use and very user friendly which makes working with Spratt Endicott very simple, because the details shown enables us to make quick decisions.

The legal process can be complicated but my team enjoys working with Spratt Endicott because they explain things really well and educate you whilst they are talking to you.  Regardless if they are looking after one account or 100 accounts you always get an excellent, friendly, polite and professional service.

On a few occasions when we have required more advice and information, Martin Hughes (Head of Recoveries) has always been available to talk to us and explain to us our options.  His knowledge of the legal process and his in depth knowledge of Credit Management makes him the perfect person to discus issues with, as he can explain things in a way Finance people can understand.

Spratt Endicott have also gone the extra mile to come in and hold a training day for the Credit Controllers to explain the processes and best practices, which has helped in the understanding of the Legal Debt Recovery process.  The team found them supportive and informative.

I have found their service and costs unbeatable and therefore Spratt Endicott will continue to be my first choice.  I have no hesitation in recommending their services.

My experience of Spratt Endicott is gained over 5 years and during this time I have found them to be both professional and due diligent in all collection/bad debt recovery matters.

From my first meeting with them their eye for detail, their understanding of the collection procedure and their all round good advice has been first class. Time and again they have gone beyond the level of excellence in customer service, ensuring the debt they collect is always conducted in a professional and couteous manner.

Customer queries which arise are resolved quickly and correctly as not to hamper both collection and ongoing customer relations. Their infrastructure is extensive in the UK and there is always somebody there at the end of the telephone to guide and advise.

Nothing is too much trouble for all of their staff. Courteous/professional/approachable/dedicated are just a few of the words to describe their company.

Their rates are competitive and their focus on the end result always ensures a positive conclusion. I would have no hesitation in recommending them to improve their collections and wish to receive service of the highest order.

Since September 2009 we have placed a regular amount of collection business with Spratt Endicott each month and have found them and their staff to be highly professional in what they do. Regular feedback s received on each case and information on each case is held on their online system so the information is always at hand.

The collection of overdue debt on our business has improved, with cash being collected much more quickly for the companies involved.

Steve has been highly proficient in dealing with our clients and has successfully managed to resolve issues to the benefit of both parties without the need for further enforcement.

We would highly recommend Spratt Endicott as a leading force in debt recovery

"We have worked with Spratt Endicott for many years.  They recognise the required standard for customer care and understand the need for performance enhancements and immediate solutions to difficult issues.  They offer a first class collection and litigation service which results in delivery of outstanding performance."

T-Mobile (UK) have used Spratt Endicott for several years for recoveries of Business debt. The relationship has evolved during this time as our internal structure has changed & the management & staff at Spratts have always provided a professional service. When our Collections operation moved location  the Spratts team provided direct training to ensure the new agents had a good understanding of the process & likely areas of dispute. Similar training sessions had already been held with our Corporate Collections team & from the direct feedback I have received this gave our collections agents far more confidence in dealing with legal queries or customer objections to possible legal action.

In my opinion the team at Spratts provide an excellent service & additionally they are a rare group of people who are able to offer common sense advice to my team without resorting to legal jargon. I have never felt that debtors are pursued simply to generate fee income & the level of action taken is always commensurate with the case.