Client Feedback and Testimonials

It is what our clients say about us that matters

We understand how important it is to choose the right solicitor, and recognise that many new clients come to us through recommendations from family members, friends, colleagues, or professional advisers.

It is extremely important for potential clients to have reassurance in knowing that others have been satisfied with the legal advice and service they have received. As part of our ongoing commitment to providing an excellent service, we monitor our performance with clients through face-to-face review meetings, or ask clients to complete a client satisfaction survey at the end of their matter. Client feedback and suggestions are key to us improving our service.

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            Here is what our clients say about us:

     

    "Spratt Endicott have dealt with two very different matters for me and in both instances they went above and beyond to ensure these were completed/resolved in a timely and professional matter. I will be returning to them for years to come."
    Ms Sweet, 
    ​Oxfordshire (​Property Disputes)

     

    "We have used Spratt Endicott for the conveyancing on several occasions. During our recent house sale, the process was protracted and stressful but throughout the service from our solicitor was very responsive to our needs and highly professional."
    M​r Q, London (Residential Conveyancing Client)

     

    "Spratt Endicott provided conveyancing services for my house sale, and were prompt, efficient, professional and responsive throughout. This gave me complete confidence that all matters at our end of the sale were being handled straight away, and enabled us to chase the other party for timely transactions. I will definitely use SE again, and can recommend them to others."
    ​Mr D White, ​Adderbury (Residential Property Client)


    "Spratt Endicott provide the professional legal service needed to do business in a world of legal and regulatory complexity, with calm, friendly and timely efficiency."

    Mr F Scrase, Caernarfon (Commercial Property Client)

     

    "I would like to recommend Spratt Endicott, as when I found myself in a very difficult position of facing divorce proceedings, it was dealt with very professionally and with empathy, guiding me through and giving me the information needed to come to terms with all the legalities and tools needed to help me through this situation, of which I had no personal knowledge."
    Family Law Client, Oxfordshire

     

    "This would be my third time to use Spratt Endicott and I am delighted to say their standards have not diminished. They have a very high level of skill and a very professional approach, I can thoroughly recommend their excellent service and would not hesitate to use them again."
    Mr ​​Moore, ​Oxfordshire (​Wills and Probate Client)


    "I had not encounted a settlement agreement before and Philomena Price took me through the process and the document in a very thorough, but easy to understand manner and provided invaluable advice to enable me to negotiate the best outcome for me."

    Mr L, Evesham (Employment Client)

    *Statistics based on all completed client satisfaction surveys received between May 201​7 – ​April 2018.


    According to the most recent statistics from our survey*:

    • 9​​8% of clients are satisfied with the service they received
    • 9​​8% of clients would recommend Spratt Endicott Solicitors

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