Debt Recovery Unit

Our unique outlook on debt recovery

We pride ourselves on having a unique outlook on debt recovery here at Spratt Endicott, dealing with matters as an extension of our client’s own credit control departments. The majority of our personnel have a high level of credit control experience, in addition to their legal qualifications, ensuring you’re getting a reliable service.

Spratt Endicott’s experience with a diverse range of clients means that we’re able to respect and appreciate that each business has its own unique way of operation. Thanks to our experience in credit management we can offer advice on all credit management issues for no extra charge.

In-House Workshops and Training

If you’d like to learn more, Spratt Endicott offer bespoke in-house training services for those clients that would like training in credit control and credit management. This can be provided either as a workshop or as a one-to-one training session.

Training is also available in all aspects of debt recovery, including:

• Legal entities
• Court procedures
• Insolvency

The courses vary from a complete overview of the legal process to sessions on individual topics.

Consumer debt recovery

Spratt Endicott will be with you every step of the way of the debt recovery cycle, beginning at initial approach, right through to litigation. We are highly experienced in this area and have devised the most relevant, sophisticated and effective strategies for ensuring revenue streams are protected. Representing clients professionally and with the utmost integrity is absolutely key to our debt recovery approach. We aim to:

• Target client satisfaction
• Protect our client’s interests
• Focus on accurate resolution

Our experienced and motivated debt collectors always handle this particular area of debt recovery with sensitivity, aiming to find proactive solutions – applying a strict Treat Customers Fairly policy.

Consumer Credit Agreements

Spratt Endicott’s finance team work to collect outstanding monies under Consumer Credits Agreements, which take both pre-legal and legal processes.

As an example of improving collections, we agreed with one of our high street bank clients to apply for charging orders over their debtors’ property. This resulted in millions of pounds of unsecured debt being secured, which in turn has been reflected in very substantial sums being paid when the property is sold/ re-mortgaged.

Spratt Endicott also act for large payroll departments who have to collect monies under CCA from ex-employees, under the governments “Learning for All” and “Bike to Work” schemes. We also act for companies within the telecommunication and other industries who have CCA’s.

Factoring and invoice discounting clients

We also act for a number of financial institutions, which specialise in factoring and invoice discounting. This work includes:

• Indemnifier/guarantor actions where the client is unable to recover monies due to them from collections on the ledger.
• Issuing proceedings against customers on behalf of our client in respect of invoices which are assigned to them.
• Where required, we will undertake both pre-legal and legal collections.
• Sending out letters to customers, letting them know the extent of our client’s involvement. If the customer ignores instruction and sends their payment directly to the supplier, then Spratt Endicott may send a second letter.

‘Spratt Endicott continue to exceed expectations. They have a very good success rate but more importantly provide good, honest advice and are always available should you need them. ‘
Legal 500 2020