Dealing with Difficult People

Are your managers and staff sometimes at a loss as to how to deal with difficult people in the workplace? If so, then they can improve their skills through learning and through role play.

This is one of our most interactive courses, where we ask delegates to consider times when they have difficult conversations, and work on strategies to improve outcomes.


  • What is difficult behaviour?
  • Reasons for change
  • Identification of causes of difficult behaviour
  • Techniques for dealing with difficult behaviour

Getting in touch

For more information on our Employment Training Courses and a free discussion, please contact Carol Shaw, Director and Head of Employment Law, on 01295 204140 or email Carol at