IT Case Development Assistant – Banbury Office


IT Case Development Assistant

Department: IT
Reporting to: IT Manager
Team: Team of 4
Terms/Hours: Full time.  Monday to Friday 9.00-5.30pm
Salary and Benefits: (Competitive) - Depending on experience, Free Car Parking, Group Life cover, Long service awards, Annual pay reviews, Company sick pay, Pension.

The Role

An exciting opportunity has arisen for someone interested in developing their skills in case management within a Legal 500 firm based in Banbury. We are looking to grow our IT team, with a candidate with ideally 2 years experience in an IT support / Development role. Experience of using Proclaim or a similar legal workflow system would be advantageous.

The role will provide an opportunity for training and to develop IT skills in a small friendly team.

The ability to work on a rota basis between 8:30am and 6:00pm is essential for this role. In addition there are occasional requirements to travel to other offices or work unsocial or extended hours to get the job completed, additional hours worked will attract overtime payments.

Main Responsibilities

  • To assist in the development of a case management system using workflow to improve efficiency and ensure common working practice.
  • Ensure upgrades and enhancements are fully tested and documented following change control processes.
  • Assist with the provision IT support service managing incidents through to resolution.
  • Deliver support to users helping them to make the most effective use of current systems.
  • Provide technical support for server and communication related issues, liaising with third parties where required.

Person Specification

  • 2+ years experience in IT  
  • Excellent problem solving skills
  • Customer Focused with a helpful attitude
  • Good communication skills and approachable
  • Attention to detail
  • Flexible approach 

About the team

Our IT Systems are looked after by a small friendly in house team which consists of four staff in Banbury. The team ensures everything from support and training to project management or development is carried out to our highest standards. The IT team is continually striving to provide excellent customer service, with all support issues logged and prioritised within our dedicated helpdesk system.

About Spratt Endicott

As a Top Tier Legal 500 firm, we have teams of specialist lawyers who help to protect our clients and their families, grow their business and achieve their personal goals. The firm takes pride in its solid reputation for excellence, and passion for developing the team’s expertise. We place high emphasis on the quality of our advice, our first class service and friendly professionals across our six offices. We are also fully supported by our service departments including Marketing, IT, Accounts, HR, Office Services and Compliance.

Working at Spratt Endicott

We can offer you a rewarding career built on continued growth, diversity and achieving the highest standards. You will be working in a collaborative, friendly, extended family environment that values its 138 employees, is BSI and Investors in People Accredited together with holding an enviable staff retention record.

Our Head offices are based in Banbury, with easy access by train, road, (just off M40) to surrounding areas, London, Birmingham and Oxford. We have three further offices in Bicester, Brackley and Buckingham. Our offices are a mixture of attractive modern and Grade II listed buildings, with integrated IT and communication systems.

What do we offer?

We offer competitive salaries, family friendly policies and a comprehensive benefits package including:

  • Annual pay reviews
  • Employee Welfare Programme
  • Family Friendly Policies
  • Pension scheme
  • 23 days plus bank holidays per annum (growing with service to 28 days plus bank holidays)
  • Free conveyancing and discounts on legal advice
  • Professional subscriptions paid
  • Sponsorship for professional qualifications
  • Free parking
  • Eye Tests/Flu jabs
  • Group Life cover
  • Income Protection

How to Apply

To apply please forward a covering letter including your salary expectations together with your CV to Carole Carbery, HR Manager, ccarbery@se-law.co.uk or contact directly for further information on 01295 204047.

We will aim to respond to you within 5 working days following your application.  If successful, you will be contacted by a member of our HR team to discuss your application further or to arrange an interview.

Spratt Endicott is a committed Equal Opportunities Employer promoting equality of opportunity. This means that everyone who applies to or works for the company is treated equally, whatever their gender, race, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.


We may not have any vacancies ​to suit you at the minute, but if you send us your CV and covering letter we will keep you in mind if any suitable roles arise in the future. If you would like any further information, please email ​ccarbery@se-law.co.uk.

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