Martin Hughes

Martin Hughes website original
Consultant - Debt Recovery
Office:
  • Banbury
Phone:
01295 204131
Email:
mhughes@se-law.co.uk
Specialisms:
  • Debt Recovery Services
Martin Hughes is a Consultant and former Director and Commercial Recoveries specialist. Martin's expertise covers all areas of credit management including, Credit control policy, consumer & commercial litigation, International debt recovery, Insolvency, Legal process, Pre-legal collections, General credit management advice, Credit Risk, Integration of company sales ledgers and department structures.

Martin has been a member of the Institute of Credit Management since the 1980s and was Credit Manager for several large PLCs before joining Shoosmiths (Spratt Endicott's precursor firm) in 1990.

In his time at the firm, Martin has continually expanded the Debt Recovery department, attracting many blue-chip clients and developing a team renowned as one of the finest in the region. Over the past 3 years, Spratt Endicott’s Debt Recovery department has achieved Top Tier status in the Legal 500 UK.

In 2017, Martin stepped down as Head of Department and handed leadership of the department to Richard Gwynne.

Martin is a recommended lawyer in The Legal 500 UK 2018-19, and his Debt Recovery team is ranked in the top tier in the South East region.

Martin’s clients often describe him as a professional who takes his time to understand a client’s business and requirements, and handles his cases in a highly approachable, knowledgeable manner while providing excellent advice on what action his client needs to take.

Work highlights and expertise:

  • Martin's expertise covers all areas of credit management.  He has devised numerous bespoke seminars and workshops for both credit control and sales departments. This has resulted in increasing staff awareness of credit management techniques, and their positive effect on sales and profits when conducted properly.
  • His greatest enthusiasm is for meeting the people behind businesses large and small, and developing specific credit control strategies to meet the needs of a particular business culture.
  • Martin's true expertise is in understanding his clients' needs, winning their trust, and providing sound, honest and commercial advice.

Professional memberships, publications and interests:

  • Member of the Institute of Credit Management since the 1980s.
  • Martin is a recommended lawyer in The Legal 500 UK 2018-19, and his Debt Recovery team is ranked in the top tier in the South East region.

 

Case Studies

  • Audit of Internal Credit Control Procedures
    Whilst acting for a client (a national manufacturer of boilers for the domestic market) we noticed that many of the debts being sent to us were either very easy for us to collect, or had simple disputes which really should have been resolved prior to passing them to us.

    Martin Hughes discussed the situation with the Credit manager, and we agreed that he would visit his company and carry out an audit of their internal credit control procedures.

    It was soon obvious what the problems were.

    ·          There was no query resolution system in place allowing problems to be identified and followed up in a timely and effective manner

    ·          Dunning letters, rather surprisingly, were not despatched to an agreed credit cycle and were to say the least ineffectual in their content

    ·          There did not appear to be an agreed Credit Policy in place regarding returns and in many cases debit notes which had been initiated by their customers

    Martin devised a manual system for him regarding query resolution, as he did not have a software application which would deal with this.

    Dunning letters were rewritten with an agreed credit control cycle to escalate the debts.

    A procedure was written to identify and deal with the returns and debit notes.  This part filtered into the query resolution system.

    Not surprisingly, the volume of work received from the client reduced to a trickle.  We did, however, retain a loyal client who continued to pass work of a more tricky nature to us.

     

 

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