Richard Gwynne

Spratt Endicott recently started work with a leading supplier of specialist building material. The client is a multi-branch operation and has offices country wide. Within a relatively short amount of time, Richard’s Debt Recovery Unit had recovered nearly £500,000 of outstanding debt, against which, they also managed to recover 75% of the debt files that had been closed year-to-date.

One of the key advantages Richard and his team were able to offer the client was the ability to give branch by branch reporting regarding value of debt passed, debt collected and more importantly, to tag reports with the reasons of why the debt was not paid, such as poor invoicing and delivery failures.

This recovery rate was accomplished by introducing a far more aggressive pre-legal collection cycle. Letters and phone calls from a solicitor reminding the customers about their unpaid debt are usually seen as imperative and are almost always paid soon after, thus avoiding costs and court fees.

From these bespoke reports, Spratt Endicott’s client could identify areas for improvement in their processes. This level of detailed reporting is an invaluable advantage that Spratt Endicott passes to all of their clients, allowing them to identify areas for improvement internally.

A major Electrical client, based in the UK, has grown rapidly in recent years. Not only did this sudden expansion bring new challenges in regards to reporting and collection targets, but the company also required assistance drafting a new Credit Policy and the setting up of an internal Credit Department.

Richard Gwynne, Director of Debt Recovery Unit at Spratt Endicott, has over 25 years experience in Commercial debt recovery and frequently lectures about Credit Management. To assist the client, Richard drafted a new Credit Policy and used his Credit Management expertise to help them to establish a successful internal Credit Department.

With the client’s new internal Credit Department and Credit Policy, together with in-house credit management training delivered by Spratt Endicott, in excess of 60% on small and old debts was recovered for the client. This fantastic achievement highlights the teams’ expertise and ability to adapt to the demands of a dynamic client.

Under the management of Richard Gwynne, Spratt Endicott’s Debt Recovery team, has for several years acted for one of the UK’s biggest 4G network and digital communications company.

The partnership with the communication giant has lead to a significant investment in the firm’s computer systems; with the development and implementation of an integrated system of debt monitoring and management.

This online portal allows for the transition of data between Spratt Endicott and the client. The system has been designed to update every two hours and has enabled the client to securely share all the recent and relevant information about its customers with the Spratt Endicott Debt Recovery team, so that it might aid recoveries.

The system also offers complete transparency where the client is able to view the current status of commercial recoveries in progress, as well as any billing and reporting processes.

As a result of the success that was achieved, and the continued relationship with the client, Spratt Endicott has now entered into discussions that will not only see the expansion in the range of commercial debts that the firm can collect for the company, but also in the undertaking of volume collection of consumer debts.